3P Partners

  • Customer Service Representative

    Job Locations US-OR-Salem
    Job ID
    Customer Service/Support
  • Overview

    This is a unique opportunity for a high-energy individual with a solid work ethic and the ability to meet deadlines to join a solution driven team within a large industrial food business.  The team is hardworking and focused on delivering profitable growth through sales, quality, and customer service.


    The Customer Service Representative will respond to customer inquiries and problems by providing information or directing requests to others who can supply the necessary information or service.

    Job Function

    • Answer customer calls, answer customer e-mails, process orders and arrange transportation for the orders.
    • Maintain and enter orders in the SAP system.
    • Work with Materials Management and Quality Assurance to ensure timely and accurate fulfillment of orders.
    • Read to interpret customer related documents, and discern customer expectations and requirements from a variety of sources, both verbal and written.
    • Follow up and follow through on all customer inquiries, orders and complaints.
    • Write routine correspondence in a consistently professional and courteous manner.
    • Provide support to Customer Service Manager. This includes the ability to receive a customer service situation (by phone or email) from the Supervisor and quickly and accurately assess/diagnose and solve a complex or urgent situation.
    • Communicate by phone, email, or in person with internal and external customers and others in a consistently professional and courteous manner.

    Job Requirements

    • Associates degree from college or technical school certificate; six months to one year related experience and /or training; or equivalent combination of education and experience.
    • Experience with SAP a plus.
    • Experience in industrial food manufacturing.
    • Experience in temperature controlled freight and logistics.
    • Ability to handle repetitive functions and quickly changing priorities.
    • Excellent people and communication skills.
    • Good prioritization skills in order to keep on top of numerous calls and e-mails related to customer orders.
    • Ability to solve practical problems and take care of a variety of concrete variables in situations where only limited standardization exists.
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.
    • Proficiency in MS Word, Excel, Outlook.
    • Ability to speak, read, write and comprehend English.


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